Privacy Policy

This Privacy Policy ("Policy") governs the use of the website and mobile application (the "Site") operated by Agthia Group PJSC ("Agthia," "we," "us," or "our"). This Policy informs users about our practices regarding the collection, use, and disclosure of Personal Information, and outlines the rights of individuals under relevant data protection regulations.
By using our Site, you consent to the collection, use, and disclosure of information as described in this Policy. If you disagree with any part of this Policy, please do not use our Site. You may withdraw your consent at any time by ceasing use of the Site.

INFORMATION COLLECTION AND USE

To enhance your experience, we may collect personally identifiable information such as your name, phone number, postal address, and other relevant data. We use this information for purposes like customer support, communication, and service improvement.
We collect and process Personal Information in the following ways:

In compliance with Federal Decree-Law No. 45 of 2021 (UAE Data Protection Law) and other applicable GCC privacy laws.
With your explicit consent, where required by law.

LOG DATA

When you use our Site, we automatically collect certain information through your browser, known as Log Data. This includes:

IP address
Browser type and version
Pages visited, including time and date of access
Time spent on each page

This data helps us understand user behavior and improve our services. Log Data is stored securely and used only for analytical purposes, such as traffic analysis and system maintenance.

WEB BEACONS

We may use web beacons (invisible images, also referred to as pixel tags or clear GIFs) on our Site for business purposes. These beacons allow us to:

Recognize users
Assess traffic patterns
Identify preferred content
Measure site engagement

We may also use web beacons in email communications (e.g., newsletters) to monitor engagement, such as how many emails are opened and which links are clicked. While we aggregate the data collected by web beacons, it may be associated with other information you have voluntarily provided.
Please note that we do not control how third-party services use cookies or tracking technologies. For more information on their privacy practices, we encourage you to review their privacy policies.

COOKIES AND SIMILAR TECHNOLOGIES

Our Site uses cookies and similar technologies to collect information, improve functionality, and enhance your experience. Cookies are small data files stored on your device, which contain unique identifiers. We use the following types of cookies:

Required Cookies: Essential for core site functionality, such as secure access and basic navigation.
Functional Cookies: Collect information to optimize browsing, remember preferences, and provide localized content.
Analytics Cookies: Help us understand usage patterns to improve our Site and analyze user behavior.
Advertising Cookies: Used by us and our advertising partners to deliver tailored content and ads based on your interests.

You may choose to accept or refuse cookies. However, refusing cookies may impact the Site’s functionality. Most web browsers allow you to control cookie settings; check your browser’s settings if you prefer to manage these manually.

TRACKING TECHNOLOGIES

We utilize advanced tracking technologies to capture how you interact with our website and application. This includes gathering data through session replays and heatmaps, which provide insights into user behavior, preferences, and overall engagement. By analyzing this data, we aim to enhance your experience, optimize our services, and identify popular features.
The information collected is used for various purposes, including:

Site optimization
Improving product offerings
Ensuring security against fraud

We employ both first-party and third-party cookies to gather this data, ensuring that we can effectively monitor and understand user interactions. For more information on how your data is collected and used, please refer to the privacy policies of our technology partners.

THIRD-PARTY LINKS AND SERVICES

Our Site may include links to third-party websites or services, such as social media platforms, advertisers, and affiliates. These sites are governed by their own privacy policies, which may differ from ours. We encourage you to review the privacy policies of any third-party sites or services you visit.
From time to time, we may collect personal information from third-party sources, including social media websites or data append services, if you have linked your social media with our Site. This information is used to provide you with more relevant content or promotions, assuming these third parties have your consent or are legally permitted to share your data with us.

SERVICE PROVIDERS

We may engage trusted third-party companies to perform services on our behalf, such as:

Site maintenance and enhancement
Analytical services
Marketing and promotional services

These third parties may access your personal information only to perform services for us and are legally obligated to maintain the confidentiality of your data.

DATA SECURITY

We prioritize the security of your personal information and employ industry-standard security measures, such as encryption, secure servers, and regular audits, to protect your data. However, please note that no method of electronic storage or transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

DATA RETENTION

We retain your personal information for as long as necessary to provide our services and to comply with legal obligations. If you request the deletion of your data, we will comply in accordance with applicable law, though we may retain certain information for legitimate business purposes, such as fraud prevention or legal requirements.

USER RIGHTS

As a user, you have specific rights under UAE data protection laws, including the right to:

Access your personal information
Correct inaccurate data
Request the deletion of your data
Withdraw consent where processing is based on consent

If you wish to exercise any of these rights, please contact us. We may require additional verification to confirm your identity.

CHILDREN'S PRIVACY

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children under 18, in accordance with UAE and GCC data protection laws. If you believe we have collected such data, please contact us immediately, and we will take steps to delete the information.

CROSS-BORDER TRANSFERS

Your personal information may be transferred to, and processed in, countries outside of your country of residence, which may have different data protection laws. We have implemented safeguards to ensure that your data remains protected in accordance with this Privacy Policy.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Policy periodically. Changes will take effect immediately upon posting. If material changes are made, we will notify you where required by law. We encourage you to review this Policy regularly.